Job Vacancy Islamabad Position Senior Manager, Vendor Operations at foodpanda

“To be the most loved everyday food and groceries destination” – that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table.

Join us on our journey as we aim to connect with 25% of Pakistan’s population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Senior Executive, Vendor Operations Excellence” and play your part in the Vendor Performance Domain.

On this journey, you will report to Manager, Content & Onboarding.

Key Responsibilities:

• Creating Vendor Love: Build strong, positive relationships with our vendors by making sure they have a great experience. Communicate clearly with them and address any issues quickly to keep things running smoothly.

• Improving Operations: Look for ways to make our processes more efficient. Help eliminate problems and design better ways of working to make sure our vendors are always satisfied and our business goals are met.

• Project Management: Plan and oversee projects from start to finish. Make sure everything is on track and that all tasks are completed on time and within budget.

• Vendor Sentiment Analysis: Understand vendor sentiment and vendor call and chat scrubbing on a weekly basis.

• Measuring Performance: Keep an eye on important performance numbers to ensure our vendors are happy, and everything is going as planned. If something isn’t working, figure out why and fix it.

• Ensuring Quality: Oversee quality checks to make sure the services we deliver meet high standards. Help train staff to maintain this quality and make improvements when needed.

• Reporting: Regularly update key stakeholders about project progress, challenges, and any improvements you’re implementing to keep everyone informed.

Qualifications

Your role in this journey requires the following:

• Great Communication Skills: Be able to clearly and confidently communicate with both internal teams and external vendors.

• Project Management Skills: Experience planning and managing projects from start to finish.

• Problem-Solving Skills: Ability to find and fix problems quickly and efficiently.

• Team Leadership: A natural leader who enjoys helping others succeed.

• Sentiment Analysis: Understanding vendor sentiment and doing chat and call Scrubbing.

• Analytical Skills: Comfortable using data to drive improvement, SQL is a must.

Additional Information

What does your playfield look like?

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver.
• We love what we do, and we don’t rest until our targets are achieved. So if you’re also someone who is driven until the dream is achieved, come join us.